Terms & Conditions

Terms & Conditions

for Onlineooze Technologies Private Limited

These Terms & Conditions (“Terms”) govern the access to and use of the website, products, and services provided by Onlineooze Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Kolkata, West Bengal, India (“Onlineooze”, “Company”, “we”, “us”, “our”).

By accessing our website, placing an order, signing a proposal, or engaging our services, the client (“Client”, “you”, “your”) agrees to be bound by these Terms.

Nature of Services

Onlineooze Technologies Private Limited is engaged in providing comprehensive Information Technology solutions, including but not limited to:

  • Website design, development, and maintenance

  • Custom software and web application development

  • Mobile application development

  • ERP, CRM, and enterprise solutions

  • Domain registration, web hosting, cloud, and server management

  • Supply, installation, and maintenance of IT hardware, including servers, desktop PCs, laptops, and peripherals

  • Networking design, implementation, and support

  • IT consultancy, technical support, and annual maintenance services

Services are delivered to clients in India and internationally, subject to technical feasibility and applicable laws.

Engagement & Acceptance

  • All services shall be rendered strictly on the basis of written confirmation, email approval, quotation acceptance, or a formal work order / agreement.

  • The scope of work, deliverables, timelines, and commercials shall be defined in the respective proposal or agreement.

  • Any services requested beyond the agreed scope shall be treated as change requests and billed separately.

Fees, Payments & Invoicing

  • Fees shall be charged as per the agreed quotation or agreement.

  • Unless otherwise specified:

    • An advance payment is mandatory prior to commencement of work.

    • The balance amount shall be payable as per agreed milestones or before final delivery.

  • All invoices are payable within the time period mentioned therein.

  • Delayed payments may result in service suspension, withholding of deliverables, or termination of services, without prejudice to other legal remedies.

Taxes & Statutory Levies

  • All fees are exclusive of Goods and Services Tax (GST) or any other applicable taxes, unless stated otherwise.

  • Taxes shall be charged as per prevailing statutory regulations in India or applicable international laws.

Project Timelines & Delivery

  • Project timelines provided are indicative estimates and are dependent upon timely inputs, approvals, and cooperation from the Client.

  • The Company shall not be liable for delays caused due to:

    • Delay in content, approvals, or information from the Client

    • Scope modifications or additional requirements

    • Third-party service providers, APIs, hosting platforms, or regulatory authorities

Client Obligations

The Client agrees to:

  • Provide accurate, complete, and lawful information, content, and materials

  • Ensure ownership or authorization for all content supplied

  • Respond promptly to queries, approvals, and feedback

  • Maintain backups of data unless explicitly covered under a support agreement

  • Make payments strictly as per agreed terms

Intellectual Property Rights

  • All intellectual property, including source code, designs, documentation, and materials developed by the Company, shall remain the property of Onlineooze until full payment is received.

  • Upon full settlement, rights shall be transferred only to the extent defined in the agreement.

  • The Company reserves the right to showcase completed work in its portfolio, marketing material, and website, unless restricted by a written confidentiality agreement.

Support & Maintenance Services

  • Support services are limited to the scope defined in the agreement.

  • Free or included support, if any, shall cover error rectification only, not feature enhancements or modifications.

  • Annual Maintenance Contracts (AMC) or extended support services shall be governed by separate contractual terms.

Hardware & Networking Engagements

  • Hardware products are supplied with warranties strictly as per the manufacturer’s terms.

  • The Company shall not be responsible for damages caused by:

    • Power fluctuations, environmental conditions, or physical mishandling

    • Unauthorized modifications or third-party interventions

  • Networking services are subject to site conditions and existing infrastructure limitations.

Third-Party Services & Dependencies

  • The Company may rely on third-party software, platforms, plugins, APIs, hosting providers, or payment gateways.

  • OnlineOoze shall not be liable for downtime, data loss, policy changes, or failures attributable to third-party services.

Limitation of Liability

  • The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business interruption, or data loss.

  • The maximum liability, if any, shall be limited to the fees paid by the Client for the specific service giving rise to the claim.

Confidentiality

Both parties agree to maintain confidentiality of proprietary, technical, and business information exchanged during the course of engagement, except where disclosure is required by law or regulatory authorities.

Termination

  • Either party may terminate the engagement by providing written notice as per the agreement.

  • Payments made are non-refundable for completed or ongoing work.

  • All outstanding dues must be cleared upon termination.

Force Majeure

The Company shall not be liable for any delay or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, acts of government, network failures, strikes, pandemics, or force majeure events.

Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.

Amendments

Onlineooze Technologies Private Limited reserves the right to amend or update these Terms at any time. Updated terms shall be effective upon publication on the Company’s website.

Contact Details

Onlineooze Technologies Private Limited
Kolkata, West Bengal, India
Email: info@onlineooze.com
Website: www.onlineooze.com